Support Center
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AI & Knowledge Base (33)
- Build Your Knowledge Base (The Right Way)
- Tone & Brand Voice Settings
- Escalation Rules (When to Hand Off to Humans)
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Bookings & Calendars (32)
- Booking Rules: The 6 Settings You Must Decide
- Reschedule and Cancellation Flow (Best Practice)
- Waitlist Slot-Fill (Simple System)
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Channels (21)
- WhatsApp: Before You Connect (Checklist)
- WhatsApp: Message Templates (What They Are + When You Need Them)
- Web Chat: Install the Widget
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Channels & Deliverability (10)
- Why Customers Don’t Reply (5 Fixes)
- Handle “Wrong Number” Responses Automatically
- Message Frequency Caps (Prevent Spam Complaints)
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Getting Started (15)
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Help Center Structure Pages (2)
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Industry Starter Kits (325)
- Clinic Starter Kit (Outpatient / Specialist)
- Dental Clinic Starter Kit
- Physio / Chiro Starter Kit (Recurring Sessions)
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Payments & Billing (26)
- Invoices: Create and Send
- Refund Policy (How to Publish It and Enforce It)
- Cancel, Pause, or Reactivate Your Subscription
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Reporting & ROI (186)
- Dashboard Metrics (What to Track Weekly)
- Simple ROI Model (For SMB Owners)
- Exporting Data (Conversations, Leads, Bookings)
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Security & Compliance (1)
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Team & Permissions (14)
- Invite Team Members
- Permission Templates (Clinic vs Restaurant vs Creators)
- Notifications: Who Gets Alerted and When
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Templates Library (267)
- Opt-In Consent Templates (Transactional vs Promotional)
- Review Request Template (Post-Visit)
- Rebooking Prompt Template
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Troubleshooting (352)
- Troubleshoot: Customers Say “Nobody Replied”
- Troubleshoot: “WiBiz Is Answering Wrong”
- Troubleshoot: Notifications Not Sending
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Uncategorized (12)
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